Privacy Policy

Last Updated: September 25, 2026

At ChicPlug, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop on our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit chicplug.com, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use ChicPlug, we may collect information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Billing and shipping address
Payment and transaction information
Order details and purchase history
Information you provide when contacting customer support
Information you provide when subscribing to our emails or promotions

We may also automatically collect certain technical information when you browse our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Referring website
General website usage information
Cookie and similar tracking information

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments
Deliver your purchases
Provide customer support
Communicate with you about your orders
Send transactional emails and important service updates
Send promotional emails where permitted and where you have opted in
Improve our website, products, and customer experience
Personalize your shopping experience
Detect and prevent fraud, abuse, and unauthorized activity
Maintain the security of our website
Comply with applicable legal and regulatory requirements

We only seek to collect and use information that is reasonably necessary for these purposes.

3. Payments

Payments made through ChicPlug may be processed by third-party payment providers.

We do not intentionally store your complete payment card details on our own servers. Payment information may be collected and processed by the relevant payment provider according to its own privacy policy and security practices.

Your payment information may also be processed through Shopify and other service providers that help us operate our store.

4. Shopify

ChicPlug is powered by Shopify, which provides the technology used to operate our online store.

Shopify may process certain information when you browse our store or make a purchase. Shopify's own privacy practices apply to information that Shopify processes in connection with its services.

You can review Shopify's Consumer Privacy Policy here:

Shopify Consumer Privacy Policy

Shopify recommends that merchants review their own privacy practices and ensure their store's privacy policy accurately reflects the services and features they use.

5. Cookies and Tracking Technologies

ChicPlug may use cookies and similar technologies to help our website function properly and to understand how visitors interact with our store.

Cookies may be used to:

Keep products in your shopping cart
Remember your preferences
Improve website functionality
Understand website traffic and usage
Provide relevant marketing where applicable
Improve our products and services

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect certain features of the website.

Where required by applicable law, we may request your consent before using non-essential cookies or similar tracking technologies.

6. Marketing Communications

If you subscribe to ChicPlug's marketing communications, we may use your email address to send you information about products, promotions, new arrivals, and other updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you unsubscribe from promotional communications, we may still contact you regarding transactions, orders, account activity, or other necessary service-related matters.

7. How We Share Your Information

We do not sell your personal information simply for the purpose of selling your information.

We may share information with trusted service providers when necessary to operate our business, including providers involved in:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting and technology
Customer support
Email and marketing services
Analytics
Fraud prevention and security

These providers may only receive information reasonably necessary to provide their services.

We may also disclose information where required by law, legal process, or a lawful request from an authorized government authority.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it where appropriate.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request information about how your personal information is processed

Some rights may be subject to applicable legal limitations.

To exercise an applicable privacy right, please contact us using the contact information provided below.

11. International Data Processing

Because we use Shopify and other service providers, your information may be processed or stored in countries outside the country where you live.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

12. Children's Privacy

ChicPlug's website is intended for a general audience and is not designed to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how ChicPlug handles your data, please contact us through the contact information provided on our website.