Shipping Policy

Shipping Policy

Last Updated: September 25, 2026

At ChicPlug, we want your order to arrive safely, securely, and as smoothly as possible. This Shipping Policy explains how we process and deliver orders placed through chicplug.com.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where tracking is available.

Please note that processing time is separate from shipping/transit time.

2. Delivery Times

Estimated delivery times depend on your destination, shipping method, product availability, and the carrier handling your order.

Estimated delivery times:

  • Local / Domestic Orders: [3 -7 business days]

  • International Orders: [7 - 14  business days]

These are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of carrier disruptions, customs processing, weather, public holidays, incorrect address information, or other circumstances outside our control.

Where available, estimated delivery dates and shipping options may also be displayed during checkout. Shopify distinguishes processing time from carrier transit time, so customers should consider both when estimating when an order will arrive.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on factors such as:

  • Delivery destination

  • Shipping method

  • Order size or weight

  • Available carrier options

Any applicable shipping charges will be shown before you complete your purchase.

4. Order Tracking

When tracking is available for your shipment, we will provide the tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the shipment has been handed over.

If your tracking information has not updated for several business days, please contact us and we'll help you check the status of your order.

Shopify also supports customer order tracking when valid carrier and tracking information is added to an order.

5. International Shipping

We may offer shipping to selected countries and regions.

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing can also cause delivery delays that are outside ChicPlug's control. Shopify recommends clearly communicating potential import fees or customs charges to customers for international orders.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your:

  • Full name

  • Street address

  • City

  • State/Province

  • Postal code

  • Phone number

  • Email address

If you realize that you entered an incorrect address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Additional shipping costs may apply if an order needs to be reshipped because of an incorrect or incomplete address.

7. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operations and circumstances affecting the shipping network.

If your package appears to be delayed, please contact us with your order number and tracking information so we can assist you.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate. You may also contact us for assistance.

8. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

Where appropriate, we may request photographs of the packaging and the damaged item to help us investigate the issue with the carrier or fulfillment provider.

9. Multiple Items in One Order

Depending on product availability, fulfillment locations, and shipping arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking information for each shipment.

10. Changes to Orders

Once an order has entered processing or has been shipped, we may not be able to make changes to the order.

If you need to make a change, contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but changes cannot be guaranteed.

11. Shipping Restrictions

Certain products or destinations may have shipping restrictions imposed by carriers, customs authorities, or applicable laws.

If we are unable to ship an order to your selected destination, we will contact you regarding the available options.

12. Delivery Delays Beyond Our Control

ChicPlug is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Customs delays

  • Public holidays

  • Carrier disruptions

  • Transportation interruptions

  • Incorrect delivery information

  • Unexpected logistical issues

  • Government restrictions or other regulatory requirements

If a significant delay affects your order, we will provide assistance and updates where possible.