Return Policy

Return & Refund Policy

Last Updated: September 25, 2026

At ChicPlug, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

This Return & Refund Policy explains when you may request a return, replacement, exchange, or refund for an order placed through chicplug.com.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible, the item must generally be:

  • Unused and in its original condition

  • In its original packaging, where applicable

  • Free from damage caused after delivery

  • Accompanied by your order number or proof of purchase

Some products may have specific return conditions stated on their product page.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Missing an item

  • Different from what you ordered

  • Significantly different from its description

please contact us as soon as possible after delivery.

We may ask you to provide photographs or videos of the product and its packaging so that we can investigate the issue.

Depending on the circumstances, we may offer a replacement, exchange, or refund.

ChicPlug's policy does not limit any consumer rights that apply under applicable law. In Nigeria, the FCCPA provides consumer protections concerning defective or unsuitable goods and goods that do not correspond with their description.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, returns are subject to the eligibility requirements and return window stated above.

The item must be returned in its original condition and must not have been used, damaged, or altered.

Return shipping costs for change-of-mind returns: [PAID BY CUSTOMER / PAID BY CHICPLUG]

4. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including items that are:

  • Clearly marked as final sale

  • Personalized or specially made for the customer

  • Used, damaged, or altered after delivery

  • Missing essential packaging or components

  • Returned outside the applicable return period

Additional exclusions may apply to specific products where health, hygiene, safety, or other legal considerations require them.

Any applicable exclusions will be communicated to customers before or at the time of purchase.

5. How to Request a Return

To start a return, please contact our customer support team with:

  1. Your order number

  2. The name of the product you want to return

  3. The reason for the return

  4. Photos or videos where relevant

Contact us at:

[INSERT CUSTOMER SUPPORT EMAIL]

Please do not send an item back before receiving return instructions from our team.

6. Return Shipping

If the return is due to a defective, damaged, incorrect, or materially misdescribed item, ChicPlug will provide appropriate instructions regarding return shipping.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated.

The return address and any applicable return-shipping instructions will be provided after your return request has been approved.

7. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method, unless another method is required or agreed upon.

Refund processing times may vary depending on your payment provider, bank, location, and payment method.

ChicPlug is not responsible for delays caused by a customer's bank or payment provider after we have initiated the refund.

8. Exchanges and Replacements

Where appropriate, ChicPlug may offer an exchange or replacement instead of a refund.

Replacement or exchange availability depends on product availability.

If the requested item is unavailable, we may offer an alternative resolution, including a refund where applicable.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it has entered processing or been shipped. Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return process may apply.

Any cancellation rights provided by applicable law remain unaffected.

10. International Returns

Customers outside our primary delivery market may be responsible for return shipping costs unless the return is due to an error on our part or applicable law provides otherwise.

International customers may also be responsible for applicable customs or other charges associated with returning an order.

11. Refund Delays

If you have received confirmation that your refund has been processed but the money has not appeared in your account, please first check with your bank or payment provider.

If you still have not received your refund after the relevant processing period, contact us with your order details so we can assist.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded or restricted.

Where applicable law provides you with a right to a return, refund, replacement, repair, cancellation, or another remedy, those rights remain unaffected.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.